Top 5 Benefits of Virtual Contact Center,Teleconferencing, Audio Conferencing - Eagle Teleconferencing Articles at eagletel.com

articles

5/22/2006 2:11:41 PM
Security: A Must for Teleconferencing
May 22, 2006 By TMCnet Special Guest Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing The every day meeting experiences of Small and Medium sized businesses are increasingly becoming easier to achieve, along with this is the need for security. Companies worldwide have found that their internal business property, whether it is business plans, a new business model or operational details, must all be protected from public intrusion. While a number of facilities own Application Service Providers (ASP) and their own teleconferencing platform and equipment and can offer enhanced security features on teleconferences--service providers, who provide free, basic teleconferencing services-- do not provide security. Typically, an ASP protects audio conference access through the use of conference IDs, unique participant PINs (Personal Identification Numbers) and passwords. With it, the host can hear a roll call of participants at any time and can lock conferences to prevent additional participants from joining. Entry and exit announcements can also be configured as well as the ability to eject participants and lock the conference once everyone is connected. For those using VoIP technology, the solution can be placed behind the firewall and will take advantage of existing corporate IP security already in place for local users or remote users that may be on a Virtual Private Network connection. In the real world, where networks are always open, security is never absolute; it is always an issue of degree. Businesses should implement the protective policies and appropriate technologies for every level of their operation. Eagle Teleconferencing is committed to make audio conferencing and web conferencing as reliable, simple and secure as possible by continuing to enhance the platform. Eagle Teleconferencing offers security features that are completely customizable at the customer level-- fulfilling customer performance while protecting sensitive information. In today�s competitive business environments, organizations around the world are looking for new and innovative security features to get the most of their meetings. Eagle Teleconferencing�s secured and scalable network infrastructure, with its global bridge capacity of 25,000 ports provides over 10 billion minutes of annual calling traffic facility. The security feature of the audio conferencing industry is an integral part of their Global Business Delivery Model and is helping people to be connected in a secure way. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. To unleash the full power of scalability and flexibility, Eagle Teleconferencing has a worldwide network connection infrastructure and offers a variety of conference options for productivity. Eagle Teleconferencing is it making easier, secure and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. ------------------ Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles at AT&T (News - Alert) including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master�s degree in Mechanical Engineering from the University of Wisconsin, and a Master�s degree in Business Administration from Rider University.

5/9/2006 10:55:42 AM
The Top 5 Benefits of a Virtual Contact Center
May 09, 2006 The Top 5 Benefits of a Virtual Contact Center By Stefania Viscusi, TMCnet Assistant Editor As people, businesses, and technology continue to evolve worldwide, so are contact centers. With customer expectations and needs on the rise, mobility is becoming increasingly essential and the virtual world is expanding. In light of some business conditions, the contact center is steadily evolving from a premise based system to a hosted IP solution. A contact center, also known as a call center, is the central mode of communication between customers and a company so it is important that they be beneficial to both in every way. For the companies who use them, the employees who work for them and the callers who call them, the application of the virtual contact center provides a host of benefits. For the stay at home mom, the disabled, the part-time worker, the company who needs longer service hours, and those looking to save money-- the virtual contact center is a viable option. According to a white paper, "IP Hosted Solution is the Way of Future", by Kent Charugundla, Owner, EagleNet Families Group: "there are strong compelling financial and technical reasons why a number of call centers on the globe are now interested in the IP Hosted solution." He describes the call center's capability as being "underutilized" before the virtual contact center and says, "This underutilized capacity environment along with the advancement of technology has created the birth for the IP Hosted industry." EagleACD, provider of virtual contact center solutions, offers unlimited capabilities to the global market—at no upfront cost—making the switch to a virtual contact center, a favorable one. And incase you need further convincing, the following is a list of the Top 5 Benefits of a Virtual Contact Center. 1. Extended Service Hours For companies who are looking to have 24 hour communications with customers, a virtual contact center makes it easy to manage workers based on their time zones, and work time preferences. For some workers this includes offset hours of the day. 2. Recognized Productivity Improvements For many people, working from home is more comfortable and far more productive than being in a sometimes noisy office environment. For this type of person-- the virtual contact center provides a place of employment that both the employer and employee can benefit from. 3. Lower Employee Turnover Employees of contact centers have a high turn over rate. Many times the hours and the stress associated with these types of jobs affect employee turnover. But with virtual contact centers, employees can be more flexible, not burn out so quickly and choose the job based on their liking not on location of the facility. 4. Eliminates the Need for Capital Investment Much of the buzz in the industry today circles around outsourcing and the benefits it may or may not provide. Language and cultural barriers, customer satisfaction and labor rates all make the topic one to be discussed. With a virtual contact center there is no need of any capital investments and global talents can be used on a needed basis without capital investments for real estate and technology. 5. No Geographical Limitations The latest trend in employment seems to be working from home. It is appealing to a lot of workers and with the virtual contact center, it is possible. A virtual contact center removes the 'staying home to work' barrier so that employees from all over the globe can be utilized and with IP based services, virtual contact centers can be based anywhere in the world. For more on Virtual Contact Center Solutions please visit: www.eagleACD.com ----- Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page

4/20/2006 3:31:55 PM
The market for communication
The market for communication conferencing services is continuing to grow rapidly worldwide and is expected to reach $14 billion in sales by 2005. A portion of this growth can be attributed to the desire of corporations to reduce capital and operating expenses, and lost productivity of business travel. However, many organizations that initially invested in conferencing solutions for such short-term, tactical reasons are finding that conferencing (audio, Web and video) delivers significant, long-term, strategic business values far beyond initial expectations. Businesses are aggressively expanding the use of conferencing throughout the enterprise. In the last few years, changes in the business environment have made it increasingly difficult for organizations to manage time, business relationships effectively and efficiently. Markets have become more global, with significant activities in manufacturing, services outsourcing and off-shoring. Companies of all sizes have continued to expand internationally. Strategic alliances, partnerships, and joint ventures are ubiquitous. Workers are more mobile than ever; as there are 1.2B mobile subscribers globally. Telecommuting and remote working are an everyday reality, and the population of road warriors is growing. Business has become a 24x7 activity anywhere, any time. A growing array of technologies has emerged to help bridge the gaps between people, time, and geography. These include both synchronous and asynchronous technologies, such as e-mail. It began as a departmental text-messaging tool a decade ago, and now is the dominant form of global asynchronous communications for businesses and residences. E-mail and voice mail are by far the most ubiquitous and widely used partly because they have been around longer and partly because they take advantage of the two most popular desktop tools for business: the telephone and the personal computer. After all, if a person is already using a telephone and a PC, it does not take much additional effort, investment, or skill to learn how to use email and voice mail. E-mail and voice mail have become indispensable business communications tools. However, they are both asynchronous technologies that is, they dont support simultaneous communications that limits the user capabilities they support. Unlike email and voice mail, conferencing technologies support synchronous communications, bringing greater interactivity, immediacy, and a more natural collaboration experience to their users. The characteristics of each conferencing technology make it suited to its own set of applications and uses. Eagle Conferencing provides a full range of features for audio, Web, and video conferencing. Corporations of all sizes - small, medium and large - in the public, private and educational sectors around the world, are benefiting from conferencing technology. Whether a corporation has a staff 1 or 10,000, it will be more productive, better connected, and more satisfactory if incoming transactions (calls, e-mails, chat session and faxes) are managed by a conference when needed. Conferencing is interactive, real-time communication among three or more people via voice and/or data networks. In summary, the service provider model such as Eagle Conferencing, is growing rapidly, because it offers organizations a low-risk environment for a number of users. With availability of audio, Web and video conferencing capabilities, organizations have the opportunity to measure the operational benefits and adoption levels of a technology and features, thereby developing an understanding of the opportunity.

4/11/2006 11:30:02 AM
Audio Conferencing Drives the Disappearance of Business Borders
By TMCnet Special Guest Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing Global telecom infrastructure has revolutionized the way businesses communicate and teleconferencing is now globally accepted as commonplace. The maturity of Global Telephony standards and the quality of service on telecom networks has opened up a new realm of possibilities in service opportunities, efficiencies, management, control, and cost savings. More specifically, telecommunications have brought the corporate global village much closer--making distance irrelevant. The SMB (Small Medium Business) market segment has accelerated international teleconferencing revolution. Global business borders are opening significantly due to a free trade. Work activities for back office, services, and products are now distributed globally and performed locally. This paradigm shift has created hundreds of millions of road warriors and telecommuters who are trying to balance work and family. Teleconferencing is one of the easy and effective tools that can help them to achieve this goal. The new Global Delivery Business Model requires constant communications among workers without traveling, except in unusual circumstances, as jobs are dynamically rotated among many workers globally on an as-needed basis. With the massive global teleconferencing infrastructure, costs for international conferencing have become very affordable. Conferencing call service is one of the key, powerful drivers because business objectives can be achieved without a face-to-face meeting. Mobility is now an integral part of business and use of communications intelligently is a necessity. With more than 75 million companies around the world, the SMB market spends more than $800 billion each year on IT and telecommunications hardware, software and service. According to an AMI-Partners report, dated August 2004; by 2008 that figure is expected to top $1.1 trillion. Source: AMI-Partners In today�s competitive business environments, organizations around the world are looking for new and innovative ways to get the most of their meetings. Eagle Teleconferencing's grid type massive network infrastructure, with its global bridge capacity of 25,000 ports, provides over 10 billion minutes of annual calling traffic facility. To unleash the full power of scalability, Eagle Teleconferencing also has a worldwide network connection infrastructure, and offers a variety of conference options for productivity. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. Eagle Teleconferencing is making easier and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. The audio conferencing industry is on the trajectory to more economic contributions as global productivity evolves and matures. ----------- Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles atAT&T ( News - Alert) including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master�s degree in Mechanical Engineering from the University of Wisconsin, and a Master�s degree in Business Administration from Rider University.

4/9/2006 4:08:31 PM
Teleconferencing Helps the Global Delivery Business Model
By TMCnet Special Guest Praful Shah, VP Corporate Development, EagleACD and EagleTeleconferencing Gone are the days of the traveling salesman. Today, small and medium size companies worldwide have found that traveling for work is more likely to be motivated by knowledge sharing and building relationships rather than boosting sales. IP technology has revolutionized the way businesses operate, communicate, and now teleconferencing is globally accepted as commonplace. IP and Telecom infrastructure service providers are investing billions of dollars to increase the network connectivity, footprint, and port capacity to meet significantly growing global needs. According to Frost & Sullivan's 2004 U.S. Audio Conferencing Services Market report, the market generated 14.5 billion minutes in 2003 and total traffic volume is expected to reach 35 billion minutes in 2010. More specifically, telecommunication services have brought the corporate global village much closer and have made distance irrelevant. In countries where competitors vie for customers, high-speed teleconferencing innovations allow even small businesses to reach out globally. As time progresses, competition will breed developments in technology that make conference sessions more palatable and more productive for providers who are seeking to attract customers in new ways. The new Global Delivery Business Model requires constant communications among workers without traveling--except in unusual circumstances such as jobs, projects, and services dynamically rotated among many workers globally, and on an as-needed basis. With the massive and scalable global teleconferencing infrastructure, costs for international conferencing have become extremely affordable as well. Conferencing call service is one of the key and powerful drivers that allow business objectives to be achieved without a face-to-face meeting. In today�s competitive business environments, organizations around the world are looking for new and innovative ways to get the most of their meetings. Eagle Teleconferencing's grid type massive network computing infrastructure, with its global bridge capacity of 25,000 ports provides over 10 billion minutes of annual calling traffic capacity. To unleash the full power of scalability, reliability and flexibility, EagleTeleconferencing has a worldwide network connection infrastructure, and offers a variety of conference options for productivity. Eagle Teleconferencing is a full service audio teleconferencing company supporting busy international professionals, telecommuters, and road warriors. Eagle Teleconferencing is making it easier and far more cost effective to collaborate with co-workers, partners, and customers locally and globally. The audio conferencing industry is an integral part of the Global Business Delivery Model and helps global productivity. ---------------- Praful Shah is a seasoned telecom professional with diversified telecom management and operations experience. Currently, he is the VP-of Corporate Development at EagleACD and EagleTeleconferencing. He has held increasingly responsible positions, first in R&D at Johnson & Johnson (where he was awarded a patent for his work) and Bell Labs. Then, he shifted to marketing roles atAT&T ( News - Alert) including the development of marketing strategies for Europe, India and the Middle East, video on demand for the US market and finally global data and voice network operations, establishing contracts with various telephone companies. His volunteer works includes designing, developing and implementing Computer Technology Park and Outsourcing Center for disabled youngsters in India. He has a Master�s degree in Mechanical Engineering from the University of Wisconsin, and a Master�s degree in Business Administration from Rider University.

1 2 3 [Next >>]

Page 1 of 3

Eagle Teleconferencing | Reservationless Conference | Audio Conferencing | Video Conferencing | Sitemap